F.A.Q.

Here are some common questions about Think Unicorn.

Payment and Processing

Can I cancel my order?

We do not cancel orders at the moment, but we are working on developing a better cancellation system.

What forms of payment do you accept?

We accept payment by Visa, MasterCard, American Express, JCB, Discover, Diners Club, and PayPal

Are the transactions secured?

Protecting the safety of your credit or debit card information is extremely important to us. We use Secure Socket Layer (SSL) technology to help protect the security of your credit or debit card information as it is transmitted to us.

SSL is a highly sophisticated method of scrambling data as it travels from your computer to our website’s servers. If you suspect fraudulent activity on your credit card, please notify your financial institution immediately.

Can I be assured that my personal information will not be sold or rented to anybody else?

Think Unicorn value you and respect your privacy. We only collect your information to fulfill your order, to improve your shopping experience, and to communicate with you about our products, services, and promotions.

We do not sell or rent your personal information to third parties. All promotional emails that we send have an easy unsubscribe feature that allows you to remove yourself from future mailings.

Who do I contact for billing or payment-related questions?

Please send us a message us here. We are available 24/7 to answer your questions.

Shipping

When will my order(s) be shipped?

Processing times usually takes between 3-5 days. So, your order will be shipped as soon as it is processed.

When will I receive my order?

Our standard shipping time is between 2 to 3 weeks in North America.

For Europe and South America, it takes 3 to 4 weeks.

And for the rest of the world, it takes between 3 to 5 weeks depending on your geographical location.

You can also track your order with your tracking number for an update. If you have any questions, feel free to reach out to us.

Can you ship internationally?

Yes, we ship worldwide.

I haven’t received my order yet. What do I do?

We are sorry for the delay; we will sort this out for you. If it’s been over 40-days since you ordered (our maximum delivery time right now), please contact us here.

I received only part of my order. Can you tell me where the other item(s) are?

As noted on our shipping page and in your order confirmation emails, we ship directly from different suppliers from around the world. So when you purchase more than one item, it will likely arrive in different packages. Please be patient, the rest of your order will arrive soon.

My order arrived damaged.

We check each order carefully before sending it to you, but once in a while, an order might get damaged while in shipment. We sincerely apologize. If this is the case, please notify us here within three (3) days of delivery. When returning the order, ensure that the damaged item is still in its original packaging before sending it to our Order Processing Center address on the package. Get more information on our shipping and return policy here.

Returns

If I don't like my order, can I return them?

All sales are final. Unfortunately, we do not accept returns.

Still need help? Send us an email!

For any other questions, please write to us on our contact page

022051